Refund policy
At Nxtrends, we are committed to providing our customers with an exceptional shopping experience. However, we understand that there may be occasions when you are not completely satisfied with your purchase. This Refund & Returns Policy outlines the steps to initiate a return or request a refund.
Refund Eligibility
Refunds are available within 15 days of receiving your item(s).
To qualify for a refund:
- Items must be unused and in the same condition as received
- Items must be returned in their original packaging
- A proof of purchase (order confirmation or receipt) is required
Return Process
1. Contact Customer Service
Email us at nayakishan23@gmail.com with:
- Your order details
- Reason for the return
2. Shipping and Handling
- Customers are responsible for return shipping costs
- If the item is damaged or defective, return shipping will be covered by us
3. Return Address
- Return instructions and the address will be provided after you contact customer support
Damaged or Defective Items
If you receive a damaged or defective product:
- Contact us within 7 days of delivery
- Share clear photos of the issue
We will arrange either:
- A replacement, or
- A full refund
Non-Returnable Items
The following items are not eligible for return:
- Personalized items
- Gift cards and vouchers
- Final sale or clearance items
Refund Processing
Once your return is received and inspected:
Approved Refunds
- Processed within 7–10 business days
- Refunded to your original payment method
Rejected Refunds
- You will be notified via email if your return does not meet eligibility criteria
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account
- Contact your bank or credit card provider
- If the issue persists, email us at nayakishan23@gmail.com